FAQs

FAQs

ABOUT THE CANVAS

What type of Canvas and Paper is offered?   Paper: Metallic, Gloss, Matte, and Textured Watercolor   Canvas: Metallic, Gloss and Satin  

How long will the canvas last?  The solvent canvas is made to last 100+ years without fading even when hung indoors in the range of sunlight. The archival inks are moisture and fade resistant and will remain color rich for 100+ years. 

Can I hang my print outdoors?  To protect the canvas from environmental factors such as direct sunlight, rain and extreme temperature changes, apply a clear coating that is UV and moisture resistance onto the canvas surface. 

Can I clean my print without damaging it?  Take a soft, damp cloth and wipe down your canvas gently to remove dust or dirt. Windex is a recommended solution to use for cleaning. 


PRINT MOUNTING

Do you mount canvas prints?   After your image is printed on a canvas medium, the canvas is wrapped tightly around a custom built wooden stretcher bar which is either 1.5 inch or 0.75 inch in thickness. This is where the term ‘gallery-wrapped’ canvas prints comes from.

Do you have framing options?  If you choose an exterior frame, your stretched canvas print will fit perfectly into a floater frame which comes in three different colors: Black, White, Black & Silver, Black & Gold.  View frame options here. 

Do you mount paper prints?   Fine art paper prints are not mounted or matted. They are shipped rolled in a tube. 


EDITING SERVICES

What type of enhancements are offered?

Automatic retouching  Basic corrections such as dust removal, red eye, or visible imperfections that can be easily and quickly corrected are automatically retouched by our printers. 

Custom retouching  If you have a special request for retouching, please specify in the comments box provided on the order form. There may be a fee for computer time if the retouching process is lengthy. 


IMAGE CHARACTERISTICS

Will my print look exactly like what I see on my screen in terms of color?

The image on your computer screen may not be showing true colors unless you have a profiled monitor. The equipment our printers use to color match include our profiled monitors and any original proofs which you ship us for comparison.

What file types does the uploader accept?  We accept JPEG, TIFF and PSD file formats. The maximum file our uploader will accept is 3 gigabytes. 

What is the largest I can print my image?  If your image is of high enough resolution, the largest size print we offer is a 54 x 120 Read more about our Large Format Printing service

Are there restrictions on the image usage?  If you do not hold the rights to the image, you must obtain permission from the copyright owner to reproduce the photo. Or you could have obtained the photo from a free domain site.

Do you produce a high resolution digital file of my art? If you ship us your original artwork, we can turn it into a high resolution digital image file.   Read More about our Art Copy Work service


SHIPPING:

How do I track my order?  You will receive an email notification after your job has shipped. This email will have a tracking number which you can input into www.fedex.com to track your package.

What is the turnaround time?  Production time is 5 to 10 business days. We offer a rush service for an additional rush fee which depends on the size of the job. 

Is there an international ship option?  Orders are shipped international through the shipping carrier DHL.

What is Blind Drop Ship?  We offer a blind drop ship services which means we will ship your order directly to your client without any mention of our business on the package. 

Read more about our shipping service